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Due to the fact that we mix our herbal formulas fresh, we cannot issue refunds and we do not accept returns. We cannot resell a product once it has left our facility. If you are worried about your horse disliking the taste, please order a small sample to try first. We've done everything possible to make these formulas as tasty as possible without compromising effectiveness. Feel free to call us with any questions or concerns.
We ship as soon as possible using USPS, some products like Rhythm beads take time to assemble and some products like wormers take time due to the manufacturer.